Doctrin Platform – Accessibility statement

This statement applies to the use of the Doctrin platform by our customers and users of the platform. We want as many people as possible to be able to use this service.

Feedback and contact information
We are always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please use the link below and choose the Accessibility option:

https://doctrin.atlassian.net/servicedesk/customer/portal/1

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you’re not happy with our response contact:

• the Equality Advisory and Support Service (EASS) for England, Scotland, and Wales
• the Equality Commission for Northern Ireland (ECNI) for Northern Ireland

Technical information about this service’s accessibility

We are committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

General issues

There are difficulties in using the service on a mobile phone in horizontal view.
It is not possible to extend the login time.
There are difficulties in using zoom with the service on a mobile phone.
Issues on use with impaired or without eyesight

Some content is incorrectly described for screen readers.
In a few places the correct HTML element for screen readers is missing.

Disproportionate burden
For some content, there is no option for people to go back and change their answers. We have assessed the cost of fixing the issues and believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations. We are investigating how the service can support people in a better way and address the issues identified above.

What we are doing to improve accessibility
Platform accessibility is reviewed on a regular basis. We will update this accessibility statement with relevant changes.

Preparation of this accessibility statement

The service was last tested and evaluated on 30 June 2020. The test was carried out by an independent external party. We have also conducted an internal review.

This statement was prepared on 7th January 2021. It was last reviewed on 18th June 2021.