Marston Forest Healthcare, a 10,000 patient GP practice in Berkshire have gone live with the Doctrin platform - a next generation care navigation and online consultation platform deployed to over 360 customers across the Nordics, Czech Republic and the UK with over 5 million patient consultations.
The platform was immediately welcomed by patients and staff alike, with over 96% of patients recommending the platform to others and 90% saying they had been met with compassion - a huge tribute to the Marston Forest team.
The Doctrin team worked closely with Marston Forest to ensure the platform was tailored to their needs, designing new ways of working with them to deliver increased patient access, quality of care and patient experience. Whilst also taking pressure of staff who are able to increase the numbers of patient consultations they can deliver with the same team.
Marston had reviewed a number of options but chose Doctrin as they believe this is the best available platform and would support their digital transformation. They were struck by how supportive the Doctrin team were from day one, and had been with them “every step of the way”, from introducing them to the platform to sharing international best practice and helping them redesign how they deliver Care.
Dr Imran Ismail, Senior Partner at Marston Forest Healthcare said “This is true digital transformation, that enriches the patient experience” and feedback from both patients, and staff was how easy the platform was to use.
“Marston looked hard at which solution was best for them and we are incredibly pleased they picked Doctrin. They have been a fantastic and innovative partner looking constantly for opportunities to use Doctrin to transform and improve patient access and care . We are especially proud of the outstanding feedback we are receiving from both patients and staff which follows the excellent feedback we have received at all our UK customer sites. With our care navigation platform we can help our customers transform the care experience for patients and staff, creating more accessible, integrated and efficient care with patients triaged to the right care from the start, whilst also also delivering a better working environment and experience for staff”, says Craig Oates, Country Manager, Doctrin UK.
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