Skandia uses Flow to intelligently digitalise its private healthcare insurance

 

Skandia's private healthcare insurance is aimed at companies and individuals, and provides access to healthcare when required. Skandia has an extensive network of healthcare providers throughout Sweden, including online healthcare. When care is required, a nurse from Skandia's healthcare planning gives advice or books appointments for customers with the appropriate specialist.

 

A safer and better process

“The patient's valuable medical history in addition to the text-based communication allows for a safer and better process for our nurses, for the next step in the care chain and for the patient. We quickly saw clear indications of increased efficiency for our nurses when using Doctrin's tools."

Pojane Kazimovska, Head of Healthcare Planning.

 

It began with a need

The insurance industry is challenged by players whose business models differ from the traditional players in health insurance. The pressure to deliver the correct healthcare in a more efficient way has increased, and thus also the importance of ensuring how to optimize the healthcare chain as a whole.

The majority of patients have orthopaedic or psychological complaints, accessing the service through their employers insurance. An aim for both the individual and the employer is to get back on track as quickly as possible.

 

Proper healthcare and standardized data collection

The customer begins their healthcare journey by filling in their digital medical history in Flow. The medical history report serves as a basis for the nurses who will guide customers through the healthcare system through text-based communication. As Skandia collaborates with several different healthcare providers, it is a matter of ensuring that the customer quickly gets into the system and, above all, that they receive the correct healthcare from the most appropriate provider. The fact that the customer's medical history is made available to healthcare providers in the healthcare chain promotes quality and efficiency. The information collected in the medical history that has been converted into standardized data can also be used long term to further streamline the healthcare chains, by assessing whether the customer actually received adequate healthcare. This results in savings for both Skandia's partners and society as a whole, but above all, the customer is spared a lot of trouble and suffering.

Results

• Early results have shown increased efficiency for nurses in healthcare planning
• Customers rate the new patient flow as 3.5 out of 4