“Services aren’t looking for digital platforms that just open another lane on the motorway”

For HTNs digital primary care feature series, they spoke to Craig Oates, managing director of Doctrin UK. Craig discussed the solution offered by Doctrin, his thoughts on the challenges facing primary care, the benefits of using the right pathways, and more.

“Healthcare services aren’t looking for digital platforms that just open another lane on the motorway. Done in isolation, increasing access does not help, it only overwhelms the healthcare settings faster. Doctrin aims to speed up and streamline the care-navigation process by making sure that the patient gets through to the right person in the first instance.”

“Picking the right platform isn’t the challenge, the challenge is encouraging people to adopt change. If you’ve been working in the same way for years, it can be daunting to change your routine. As such, you can’t just introduce new ways of working to a healthcare setting without helping staff to manage the transition – if you do, you may not realise the benefits you were hoping to see.”

“The Doctrin platform is aligned with the objectives of the NHS, which strive to promote efficient working practices by directing cases to the appropriate level of qualification, rather than creating bottlenecks by sending all cases to a single level or team. Our platform doesn’t just unload cases onto a healthcare team, it enables care navigation.”

Read the full article here: “Services aren’t looking for digital platforms that just open another lane on the motorway” Craig Oates on navigating care pathways (HTN, April 2023)