11 July 2023
3 reasons to start communicating digitally with your patients
Better healthcare starts with better communication. Receiving information digitally and communicating by chat brings many advantages for healthcare, both patients and clinicians – we list our top 3 reasons why you should manage cases and communicate with your patients using asynchronous digital communications.
- No need to chase patients by phone – patients don’t have to worry about missing a call
Contacting patients who have contacted you by phone is easier said than done. It can be challenging for both you and the patient to find time to discuss their case and agree on next steps. Asynchronous messaging makes it easier to communicate advice, it gives the patient time to consider their answers and also review the advice you have given as and when needed, responding at a time and place that is convenient to them. As and as the healthcare professional, you respond to the patient when you are available and vice versa. This is extremely helpful for the working population.
- You can work from home if needed
Managing cases and chatting with patients digitally creates opportunities for clinicians to work remotely if needed or to recruit healthcare staff who may want to work part-time, located some way from the clinic, no longer want to deliver face to face care or may be self-isolating at home. Something that was previously very challenging in most areas of the profession. The platform ensures clear clinical supervision with the ability to ask for advice and share cases between clinicians as required.
- One place for a clear, simple view of the entire consultation and communications between the clinician and the patient
With digital communications healthcare providers and patients have access to all the information and communication in the same chat view. No more notes or letters which need to be sent between units and staff, and a single place for patients to review and revisit healthcare advice. The entire case is managed, and visible, in one place.